1.Appointments and Consultations

Scheduling

Appointments can be scheduled online, over the phone, or in person. We recommend booking in advance to secure your preferred time.

Consultations

Initial free consultations are necessary for new patients to assess individual needs and create a personalized treatment plan. Please note that: Clinical Dermatology Consultation fees may apply and are non-refundable.

Cancellations and Rescheduling

We require at least 24 hours’ notice for cancellations or rescheduling of appointments. Late cancellations or no-shows may affect the priority of scheduling your next appointment.

2.Treatment Policies

Consent Forms

Prior to any treatment, patients are required to complete and sign consent forms outlining the procedure, risks, and aftercare.

Medical History

It is essential to provide accurate and complete medical history to ensure safe and effective treatment. Any changes in health status or medications should be communicated to the clinic.

Bare Face 3D Photo

A bare face 3D photo is required when opening your file and before proceeding with any treatment. This helps us accurately assess and document your baseline condition. Please arrive makeup-free to your appointment.

Treatment Plan Approval

The cost of the treatment plan will be provided to you for approval before any treatments are carried out. This ensures transparency and allows you to make informed decisions regarding your care.

Treatment Plans

Treatment plans are customized based on individual needs and goals. All treatments are performed by qualified professionals using FDA approved products and equipment.

3.Payment and Fees

Payment Methods

We accept various payment methods, including credit/debit cards, cash, and digital payments. Full payment is required at the time of service.

Pricing

Our prices are competitive and reflect the quality and expertise we provide. Pricing details are available on your customized treatment plan or upon request.

Refunds

We do not offer refunds for completed treatments. If you have any concerns about your results, please contact us for a follow-up consultation.

4.Confidentiality and Privacy

Patient Records

All patient records are confidential and securely stored. We adhere to data protection regulations and will not share your information without consent.

Photography and Testimonials

With patient consent, we may use before-and-after photos for educational and promotional purposes. Participation is voluntary and can be withdrawn at any time.

5.Health and Safety

Hygiene Standards

We maintain the highest hygiene standards in our clinic. All equipment is sterilized, and single-use items are properly disposed of after each use.

Infection Control

If you are feeling unwell or have symptoms of an infectious condition, please reschedule your appointment to ensure the safety of other patients and staff.

Emergency Procedures

In the unlikely event of a medical emergency during your visit, our staff is trained to respond promptly and appropriately.

6.Patient Rights and Responsibilities

Respect and Dignity

Patients are treated with respect and dignity at all times. We expect the same courtesy towards our staff.

Feedback and Complaints

We value patient feedback and strive to improve our services continuously. If you have any concerns or complaints, please notify us promptly, and we will address them accordingly.

7. Contact Information

For any questions or to schedule an appointment, please contact us at:

Contact Information

Thank you for choosing Altaderma Clinic. We look forward to helping you achieve your aesthetic goals with confidence and care.